Refund Policy
1. Our Commitment to Customer Satisfaction
At Rocky Mountain Wine Spirits Beer, customer satisfaction is important to us. We aim to provide quality products and a reliable shopping experience.
If you are not satisfied with your purchase, please contact us to discuss your concern. Eligible returns and refunds are handled according to the conditions outlined in this policy and applicable consumer protection laws.
2. Return Eligibility
Eligible products may be returned within seven days of delivery for online orders or within seven days of purchase for in-store purchases.
To qualify for a return, products should generally meet the following conditions:
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The product is unopened and unused.
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The product remains in its original packaging.
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The product is in resalable condition.
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The customer provides the original receipt, order confirmation, or payment confirmation.
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The return request is submitted within the applicable return period.
All returns are subject to inspection and approval. Certain products may not be eligible for return because of their nature, condition, or applicable legal restrictions.
Nothing in this policy excludes rights that cannot legally be excluded.
3. How to Request a Return
To request a return, please contact us or visit one of our store locations in Calgary, Alberta, with your original proof of purchase.
For online orders, please provide your order number and explain the reason for the return before sending the product back.
Our team will advise you on the next steps and confirm whether the item is eligible for return. Please do not send products back without first confirming the appropriate return arrangements.
4. Condition of Returned Products
Returned products must be presented in their original packaging and in resalable condition, unless the return relates to a damaged, defective, incorrect, or otherwise legally eligible product.
We reserve the right to inspect returned products before approving a refund.
Products that have been opened, used, damaged after delivery, or returned without the required proof of purchase may not qualify for a voluntary return, subject to applicable law.
5. Non-Returnable Products
For safety, quality-control, and regulatory reasons, certain products may not be eligible for a change-of-mind return.
This may include opened alcoholic beverages, products that have been used or consumed, and items that cannot legally be resold.
Exceptions may apply where an item is defective, damaged, incorrect, or where a refund or replacement is required by law.
Please contact us if you are unsure whether your purchase qualifies for a return.
6. Damaged, Defective, or Incorrect Orders
If you receive a damaged product, a defective item, or an order that does not match your purchase confirmation, please contact us promptly.
Include your order number, a description of the problem, and photographs where appropriate. This information will help us review your request and determine the appropriate resolution.
Depending on the circumstances, available resolutions may include a replacement, refund, or another remedy permitted by applicable law.
We will review each request individually and communicate the next steps.
7. Refund Processing
Once a returned product has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will generally be issued to the original payment method used for the purchase. The time required for the refund to appear in your account depends on your payment provider or financial institution.
Shipping charges and other fees may be non-refundable unless the return is due to our error or a refund is otherwise required by applicable law.
If a refund is delayed beyond the expected processing period, please contact us with your order details so that we can assist.
8. Payment and Online Orders
Payment is processed when an online order is submitted and successfully authorized, subject to the payment provider's procedures.
We accept the payment methods displayed at checkout, which may include Visa, Mastercard, American Express, and PayPal, depending on availability.
Gift cards cannot currently be redeemed for online purchases unless this option is specifically made available at checkout.
Please review your order details, delivery information, and total charges carefully before submitting payment.
9. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible.
We will make reasonable efforts to accommodate cancellation requests before the order is processed or dispatched. Once an order has been shipped or collected, it may no longer be possible to cancel it, and the standard return conditions may apply.
Orders involving regulated products may be subject to additional restrictions.
Any refund for an approved cancellation will be processed according to the original payment method and applicable payment-provider procedures.
10. In-Store Pickup Orders
Orders placed for in-store pickup should generally be collected within seven days of pickup confirmation.
If you cannot collect your order within this period, please contact us to make alternative arrangements.
If an order remains uncollected, we may contact you to discuss collection or cancellation. Any refund for an uncollected order will be assessed according to the circumstances, the order terms, and applicable law.
11. Refunds for Shipping Errors
If an order is shipped to an incorrect address because of information provided by the customer, additional shipping charges or other restrictions may apply.
If the error occurred on our part, please contact us so that we can review the issue and determine an appropriate solution.
Claims involving lost or damaged shipments will be reviewed in accordance with the Shipping Details policy, the carrier's procedures, and applicable law.
12. Contact Us
If you have questions about this Refund Policy or need help with a return, cancellation, or refund request, please contact our customer service team using the contact information provided on our website.
Please include your order number and relevant purchase details so that we can assist you efficiently.
We appreciate your business and will make reasonable efforts to resolve eligible return and refund requests fairly and promptly.